Overview of the FreeStyle CoPilot Health Management System


The FreeStyle CoPilot Health Management System is a versatile tool that allows people with diabetes, their caregivers, and healthcare professionals to take a more informed role in managing diabetes by acting as a data management tool. The FreeStyle CoPilot system tracks diabetesrelated health information, and provides graphs, charts and reports that can help both patients and healthcare professionals evaluate needs and options for a diabetes health management program.


The FreeStyle CoPilot Health Management System (“the FreeStyle CoPilot system”) allows you to upload recorded test results from supported Abbott Diabetes Care blood glucose monitoring systems. The FreeStyle CoPilot system also allows you to record information about insulin, ketones, medications, meals, exercise, state of health, medical exams, lab results, as well as general notes.


The FreeStyle CoPilot system displays trends and patterns in glucose readings, carbohydrate intake, insulin dosage, and other diabetes-related factors.


The FreeStyle CoPilot system can be installed in one of two modes or, versions. The Home User version is for people with diabetes, or their caregivers. The HCP version is for healthcare professionals (HCPs). When you install and use the FreeStyle CoPilot system for the first time, you must specify which version you use. Both versions provide the same tools to record, track, view and analyze individualized health information. When needed, this guide provides instructions

specifically for each version and type of user.


To allow multiple home users (such as a family) and multiple HCPs (such as in a clinic) to share the use of the FreeStyle CoPilot system, each user has a Profile. The information for each profile can be made secure with a unique password.


In addition, home users and HCPs can use the FreeStyle CoPilot system to share data and recorded health information by synchronizing (via the Internet) with the FreeStyle CoPilot system Host.


Synchronization is the term used to refer to the exchange of information via the FreeStyle CoPilot Host.


Intended Use and Application

The FreeStyle CoPilot Health Management System is intended for use in home and clinical settings by patients and healthcare professionals. It is intended to aid people with diabetes and healthcare professionals in the review, analysis, and evaluation of information such as historical blood glucose test results, insulin dosages, carbohydrate intake, and exercise data in support of an effective diabetes health management program. It can be used with supported Abbott Diabetes Care blood glucose monitoring systems (as listed in Appendix C: Supported Devices and Databases), where data is uploaded, saved, analyzed, displayed as charts, graphs and reports, printed, and shared with an authorized party.

Purpose and Scope

This User’s Guide provides computer requirements, installation steps, and configuration options. It provides instructions and procedures for setting up user profiles, for uploading, recording and importing data, for viewing reports, and for sharing information between healthcare professionals and diabetes patients via the FreeStyle CoPilot system Host. This guide also provides instruction for managing system security and data integrity by using logon profiles and passwords, and for managing user rights. Finally, information is provided for troubleshooting and obtaining technical support.

Software Availability

You can obtain the software by calling Customer Care at 1-888-522-5226 in the USA.

Computer Requirements

The following are minimum requirements for the FreeStyle CoPilot system operation.

  • Microsoft Windows XP (32-bit), Windows Vista (32-bit or 64-bit), or Windows 7 (32-bit or 64-bit)
    (The FreeStyle CoPilot system does not run on Apple computers.)
  • RS-232 Serial port, or USB port

The following components are needed or recommended for optimal use of the FreeStyle CoPilot system features: Internet connection, email account, 1024 x 768 resolution monitor, CD-ROM drive, color printer, fax software.

Technical Support and Customer Care 

Please contact Abbott Diabetes Care, Customer Care if you need assistance.

  • The toll-free phone number is 1-888-522-5226 in the USA.
  • Customer Care is available 24 hours a day, 7 days a week.
  • FreeStyle CoPilot system Support Specialists are available Monday through Friday from 9:00 a.m. to 5:00 p.m., coast to coast.
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